If you previously connected your game to a supported account, sign in on the same device or use the in-game restore option. If the option is unavailable, contact support with your player ID and device model.
Support / Help center
Questions, meet answers.
Search the common topics below or choose a category for guidance about accounts, purchases and responsible play.
?
Start with the account recovery flow in the game. If the issue continues, contact support with your player ID, device model and a short description of what happened. Never include your password.
Please allow a few minutes and restart the game. If the item is still missing, send support your player ID, purchase date, transaction receipt and the name of the item. This helps the team investigate quickly.
Refund requests are handled by the store where the purchase was made. Use the store's official refund process and keep your transaction receipt available.
Set a comfortable play routine, take regular breaks and keep play within your personal limits. Our games are for entertainment and do not offer real-money gambling or cash prizes.
Review the account deletion page for the information we need to verify your request. You can also contact the support team through the in-game customer service entry point.
Still need a hand?
Send us the game name, player ID, device and a clear description of the issue.